Retainer Payment, Scheduling and Refunds
All session retainers must be paid in full at 100% of value and must be scheduled at time of booking. Discounts and offers cannot be combined. Credit can only be issued for sessions rescheduled 24 hours or more before an appointment.
Pre-paid session packages are non-refundable, and all sessions must be scheduled within the time specified at time of purchase.
Cancellations and Running Late
We ask that you give us 24-hour advance notice as soon as you know you won't be able to make it, we know that emergencies happen; however, we have other clients that may have needed your session time and for that reason we enforce do this policy. We'll try to our best to accommodate a new time during the same week/month.
If you are more than 15 minutes late it will be considered a no-show. Any no-show appointment forfeits the full retainer amount.
If you are running late, your session may be shortened because of clients booked after your appointment. Depending on how late you are running, we may give you a partial treatment, no credit will be given for the missed time.
If you booked distance Reiki we can do the full treatment at the established time, remember that distance Reiki healing is still received even if you are doing other things.